Terms & Conditions

DELIVERY INFORMATION

NATIONWIDE DELIVERY

All products, except chilled & frozen items, are available for shipping nationwide.

Shipping is calculated based on total weight of items.

Generally, paid order items will be processed and posted out the next working day (excludes Saturday, Sunday and Public Holidays). We always work to get shipments out as quickly as possible, so your order details would be locked and sent for processing as soon as we confirm it. Once you successfully make an order, any amendments to your order will no longer be possible. We always suggest reviewing your cart and shipping details carefully before you check out! We will contact you should there be any special circumstances, i.e stock shortage.

A TRACKING ID will be sent to the email address you have provided, once your order is processed. Please reach out to us if you have not received any email from us after 2 days of placing your order.

Once the items have been sent off to you, it is in the hands of our courier partners. This means, it is beyond our control to ensure the exact days and time to be delivered to our customers. Generally, the delivery time will be between 1-3 working days (within West Malaysia) and 7-10 working days (for East Malaysia).

Customers must ensure that they have provided the accurate full shipping address including postcode. Providing the incorrect address will result in the parcel being returned to us and delivery will be charged again for re-delivery.

RETURN AND REFUND POLICY

LiangYi TCM Sdn Bhd shall try its best to ensure that orders are correctly fulfilled. However, in case of any discrepancy of products delivered, the customer may notify us along with photo proof by e-mailing us at liangyitcm.my@gmail.com or WhatsApp to +6011-7241 4556 within the same day of receiving the products. We will contact the customer to advise on the next course of action. Customers are advised to inspect the contents as soon as the order arrives and inform us immediately if there are any discrepancies.

Return/Exchange of Products or refund may be considered under the following reasons:

If any Product is damaged or defective at the time of delivery;
If a Product is expired; or
If the Product is different from the product ordered.

In case of requests to return, the customer must ensure that the product is unused and in its original condition, quantity, packaging, labelling and tags as it is first delivered to the Customer.

If a Product which was ordered and invoiced is not included in the delivery, LiangYi TCM Sdn Bhd shall either refund the Customer the value of that Product, or replace the Product, subject to availability.

The return of a Product by a Customer does not automatically warrant for a refund. LiangYi TCM Sdn Bhd will inspect the returned Products upon receipt of the same to ensure compliance with our refund and return policy.

All refunds will be made via the same mode of payment within 2 months and depending on the appointed bank refund policy in which your receipt of the refund will depend on the period of time your financial institution takes to finalise the refund. LiangYi TCM Sdn Bhd shall not be liable with respect to any loss, damage, cost or expense that you or any person may incur as a result of any delay in your financial institution processing the said refund.

This return policy does not apply to items which have been stated as Non-exchangeable or Not-returnable.

NON-RETURNABLE/ NON-EXCHANGABLE ITEMS

Any opened/unsealed item is not eligible for any form of return or exchange.

Terms & Conditions